Shipping & Delivery

We want your order to arrive safely and with as little guesswork as possible. Below you'll find everything you need to know about order processing, delivery estimates, tracking, and shipment support.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Processing includes order verification, packing, and final quality checks before your order is handed over to the carrier.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Please note that weekends and public holidays are not included in processing times.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

United States & Canada
Estimated delivery: 2–4 weeks

Australia & New Zealand
Estimated delivery: 2–4 weeks

United Kingdom & Europe
Estimated delivery: 2–4 weeks

Other International Destinations
Estimated delivery: 2–5 weeks

Delivery times are estimates and may vary slightly depending on your location, local carrier operations, customs processing, public holidays, weather conditions, or periods of unusually high order volume.

We always work to have your order delivered as quickly as possible.

Shipping Costs

Available shipping methods and any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on qualifying orders. Any applicable offer will be shown on the product page or during checkout.

Tracking Your Order

As soon as your order ships, we'll send you an email containing your tracking information.

Tracking may take several days after dispatch to display its first update. This is normal and does not mean your package has stopped moving.

You can follow your shipment directly through the tracking link included in your shipping confirmation email.

If your tracking has not updated for an extended period or you have concerns about your delivery, contact us at support@swiftbasketc.com and include your order number.

Multiple-Item Orders

If your order contains multiple items, they may occasionally be shipped separately depending on product availability and fulfillment location.

If this happens, your packages may arrive on different days and you may receive more than one tracking number.

You will not be charged additional shipping fees simply because we split an order into multiple shipments.

Address Changes

Please review your shipping information carefully before submitting your order.

If you need to change your delivery address, contact us at support@swiftbasketc.com within 24 hours of placing your order.

Please include your order number and the corrected shipping details.

We will do our best to make the change before your order is processed. Once an order has already shipped, we may no longer be able to change or redirect the delivery address.

Delayed Deliveries

Occasionally, circumstances outside our control may affect delivery times, including:

• Carrier delays

• Severe weather

• Customs processing

• Public holidays

• High-volume shopping periods

• Local delivery disruptions

If your order is taking longer than expected, please check your tracking information first.

If there has been no meaningful tracking update for an extended period, email support@swiftbasketc.com with your order number and our support team will help investigate the shipment.

Lost or Damaged Packages

Your order should arrive safely and in good condition.

If your package appears to have been lost in transit or your item arrives damaged, please contact us at support@swiftbasketc.com as soon as possible.

For damaged items, please include:

• Your order number

• A brief description of the issue

• Clear photos showing the damaged item and, where relevant, the packaging

Once we've reviewed the information, we'll work with you to provide an appropriate resolution, including a replacement when applicable.

International Orders

International delivery times may vary depending on the destination and local customs procedures.

Depending on your country or region, your order may also be subject to local import duties, taxes, or customs charges. Where these charges are not collected at checkout, they may be assessed by your local authorities or carrier.

Need Help With Your Order?

We're here to help.

For questions about shipping, tracking, or an existing order, contact:

support@swiftbasketc.com

Please include your order number whenever possible so we can assist you more quickly.